Frequently Asked Questions
Before contacting support
Before contacting support it is highly recommended that you go through our documentation. We have detailed documentation about each of our products that lists all the actions with step by step explanation. If you don’t find your answers there, we are always here to help!
You can find our Documentation here!
What is the difference between regular and extended license?
A regular license allows an item to be used in one project for either personal or commercial use by you or on behalf of a client. The item cannot be offered for resell either on its own or as a part of a project. Distribution of source files is not permitted.
An extended license allows an item to be used in unlimited projects for either personal or commercial use. The item cannot be offered for resell either on its own or as a part of a project. Distribution of source files is not permitted.
Do you offer refunds?
In general we do not offer refunds, as the return of the products is not possible. We can make an exception if you have an issue that we are unable to resolve that makes the plugin or child theme unusable and you are within the first 30 days of the purchase of the product. Please refer to our Terms & Conditions for more details.
Our products require that you have the Divi parent theme for WordPress installed. It is not included with this product.
Open a support ticket
Please fill out the form below to open a support ticket.
Other ways to get help!
We’re always here to help!